Refund & Return Policy

Last updated:

Your rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 (New Zealand) are not affected by this policy. This policy provides additional voluntary return rights.

1. Right to Return - 14 Days

You may return an unopened product within 14 days of the date you received your order. Please contact us at info@strongflora.shop before sending anything back, so we can provide return instructions.

2. Condition of Returned Products

For food safety and hygiene reasons, we cannot accept returns of opened capsule products unless the product is defective or was supplied incorrectly. This is consistent with the Consumer Guarantees Act 1993 exemption for food and perishable goods once the seal has been broken.

3. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 14 days of receipt. We will arrange a free return and replacement or full refund at no cost to you.

4. Return Shipping

Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked courier service. We are not responsible for items lost in transit during return.

5. Refund Processing

Once we receive and inspect the returned product, we will issue a refund within 14 days. As orders are paid on delivery (cash or card to courier), refunds are issued by bank transfer to the account you nominate.

6. Order Cancellation

You may cancel your order free of charge at any time before the product is dispatched. To cancel, contact us during the telephone confirmation call or email us at info@strongflora.shop. If you decline the parcel on delivery, the order is cancelled automatically at no charge.

7. Contact for Returns

Alva Naturals Ltd
14 Beaumont Street, Auckland 1010, New Zealand
Email: info@strongflora.shop
Phone: +64 9 887 4231
Support: Mon-Fri 9:00-17:00 NZST